How long will it take to receive my order?

Orders are processed within 3-5 business days. Delivery usually takes 4–8 business days depending on your location. We're doing our best to deliver it promptly for you.

How to track my order?

You can easily track your order through our tracking page.Simply click the link below and enter your tracking number from your shipping confirmation email.If your parcel is delivered to a service point, the tracking page will also display the pick-up location and opening hours.Track your order here

Do you ship internationally?

Yes! We ship to most countries. Shipping costs and delivery times are calculated at checkout.

I never got my order, what to do?

If your order hasn’t arrived, please first check the delivery status on our Tracking Page using the tracking number from your shipping confirmation email.If the tracking shows no updates or you still have concerns, contact our customer service at info@maison-miauw.com and we’ll be happy to assist you!

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging.Non-returnable items include used products, opened pet food, custom-made items, and sale items (unless faulty).To start a return, email us at info@maison-miauw.com with your order number, reason for return, and photos if applicable.See detailed policy here.

Can I exchange an item?

Yes! You can exchange an item for another of the same value, a different size, or upgrade to a higher-priced item (you’ll just pay the difference).Items must be unused, in their original packaging, and returned within 14 days of delivery.To start an exchange, email us at info@maison-miauw.com with your order number and request.You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

How long will it take to receive my order?

Orders are processed within 3-5 business days. Delivery usually takes 4–8 business days depending on your location. We're doing our best to deliver it promptly for you.

How to track my order?

You can easily track your order through our tracking page.Simply click the link below and enter your tracking number from your shipping confirmation email.If your parcel is delivered to a service point, the tracking page will also display the pick-up location and opening hours.Track your order here

Do you ship internationally?

Yes! We ship to most countries. Shipping costs and delivery times are calculated at checkout.

I never got my order, what to do?

If your order hasn’t arrived, please first check the delivery status on our Tracking Page using the tracking number from your shipping confirmation email.If the tracking shows no updates or you still have concerns, contact our customer service at info@maison-miauw.com and we’ll be happy to assist you!

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging.Non-returnable items include used products, opened pet food, custom-made items, and sale items (unless faulty).To start a return, email us at info@maison-miauw.com with your order number, reason for return, and photos if applicable.See detailed policy here.

Can I exchange an item?

Yes! You can exchange an item for another of the same value, a different size, or upgrade to a higher-priced item (you’ll just pay the difference).Items must be unused, in their original packaging, and returned within 14 days of delivery.To start an exchange, email us at info@maison-miauw.com with your order number and request.You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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